hot63 Casino – Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how hot63 Casino ("hot63," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the hot63 website, mobile platform, and related services (collectively, the "Platform").

hot63 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC").

By registering an account on the hot63 Platform or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with the hot63 Terms & Conditions.

2. Data Controller Information

hot63 Casino is the data controller responsible for the personal data collected through the Platform. As data controller, hot63 determines the purposes and means of processing your personal data. For all privacy-related enquiries, data subject requests, or complaints, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

hot63 collects the following categories of personal data, depending on how you interact with the Platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, Philippine mobile number, residential address	Account communication, OTP delivery, support
Financial Data	GCash number, PayMaya account, bank account details, transaction history	Deposit and withdrawal processing, AML compliance
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud prevention, analytics
Usage Data	Games played, bet amounts, session duration, feature interactions	Platform improvement, responsible gaming monitoring
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support, dispute resolution, quality assurance

hot63 does not collect sensitive personal information (as defined under the DPA) beyond what is strictly required for identity verification and regulatory compliance purposes.

4. How We Collect Your Data

hot63 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data from accredited Philippine ID verification services; fraud and AML screening data from compliance service providers; payment data from GCash, PayMaya, and Philippine banking partners.

5. Legal Basis for Processing

hot63 processes your personal data on the following legal bases under the DPA:

• Contractual necessity: Processing required to create and manage your Account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering (AML) laws, the DPA, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

hot63 uses your personal data for the following purposes:

• To create, verify, and manage your hot63 Account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with PAGCOR requirements.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and resolve disputes.
• To send you transactional communications, including account notifications, security alerts, and OTPs.
• To send you promotional communications about hot63 offers and promotions, where you have consented to receive such communications.
• To monitor your gaming activity for responsible gaming purposes and to apply any self-imposed limits or restrictions.
• To improve the hot63 Platform, including game performance, user interface, and payment processing.
• To comply with our legal and regulatory obligations under Philippine law.

7. Data Sharing and Disclosure

hot63 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Game providers: To deliver game content and verify game outcomes. Game providers receive only the technical data necessary to operate their games on the Platform.
• Payment processors: GCash, PayMaya, and Philippine banking partners, to process deposits and withdrawals. Financial data is shared only to the extent necessary to complete the transaction.
• Identity verification providers: Accredited Philippine KYC and AML screening services, to verify your identity and comply with regulatory requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, and other Philippine government authorities, where required by law or regulatory directive.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud prevention providers who process data on our behalf under strict data processing agreements.

All third parties with whom hot63 shares personal data are required to handle such data in accordance with the DPA and hot63's data protection standards. hot63 does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

8. Cookies and Tracking Technologies

8.1 What Are Cookies. Cookies are small text files placed on your device when you visit the hot63 Platform. They allow the Platform to recognise your device, remember your preferences, and collect usage data to improve your experience.

8.2 Types of Cookies We Use.

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred games, and display options. Disabling these cookies may affect your experience on the Platform.
• Analytics cookies: Collect anonymised data about how Players use the Platform, including pages visited, time spent, and features used. This data helps hot63 improve the Platform. These cookies are only placed with your consent.
• Marketing cookies: Used to deliver relevant promotional content about hot63 offers. These cookies are only placed where you have provided explicit consent and can be withdrawn at any time.

8.3 Managing Cookies. You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the hot63 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Retention

hot63 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AML regulations.
• Communications data: Support correspondence and chat transcripts are retained for up to three (3) years from the date of the communication.
• Technical and usage data: Retained for up to twenty-four (24) months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Where retention beyond these periods is required by a specific legal obligation, court order, or regulatory directive, hot63 will retain the relevant data for the period required and no longer.

10. Data Security

hot63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the hot63 Platform.
• AES-256 encryption for sensitive data stored in hot63's databases, including financial data and government ID numbers.
• Multi-factor authentication (MFA) for all hot63 staff accessing systems that contain personal data.
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by accredited third-party security firms.
• Intrusion detection and prevention systems monitoring the Platform infrastructure in real time.
• Documented incident response procedures, including mandatory breach notification to the NPC within seventy-two (72) hours of becoming aware of a personal data breach that poses a real risk of serious harm.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hot63:

• Right to be informed: The right to be told what personal data hot63 collects about you and how it is used — which is the primary purpose of this Policy.
• Right of access: The right to request a copy of the personal data hot63 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data hot63 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hot63's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that hot63 has violated your rights under the DPA.

To exercise any of the above rights, please contact hot63's Data Protection Officer using the details in Section 14. hot63 will respond to all data subject requests within fifteen (15) calendar days of receipt, or within such extended period as permitted by the DPA where the request is complex or numerous.

hot63 may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised person. You will not be charged a fee for exercising your rights, except where requests are manifestly unfounded or excessive.

12. Children and Minors

The hot63 Platform is strictly restricted to individuals aged twenty-one (21) years and above, in compliance with PAGCOR regulations governing casino-style gambling in the Philippines. hot63 does not knowingly collect personal data from individuals under the age of 21.

If hot63 becomes aware that personal data has been collected from an individual under the age of 21, the relevant Account will be immediately suspended, the personal data will be deleted, and any funds associated with the Account will be handled in accordance with applicable law and PAGCOR directives.

If you are a parent or guardian and believe that your child has registered an Account on the hot63 Platform, please contact us immediately using the details in Section 14 so that we can take appropriate action.

13. Changes to This Policy

hot63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, hot63 will notify registered Players via email to their registered address or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the hot63 Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this Policy periodically to stay informed about how hot63 protects your personal data.

14. Contact and Complaints

For all privacy-related enquiries, data subject requests, or complaints regarding hot63's handling of your personal data, please contact our Data Protection Officer:

• Data Protection Officer: hot63 Casino DPO
• Email: privacy@hot63.app
• Live Chat: Available 24/7 via the hot63 Platform (login required)

If you are not satisfied with hot63's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• Address: 3rd Floor, Core G, GSIS Headquarters, Financial Center, Roxas Boulevard, Pasay City, Metro Manila, Philippines
• Website: privacy.gov.ph (for reference only — not a clickable link)

hot63 takes all privacy complaints seriously and will work diligently to resolve any concerns in a fair, transparent, and timely manner consistent with our obligations under the Data Privacy Act of 2012.